United Restaurant Group

Thank You to All Our Hard-Working Team Members!

As we enter into the busy holiday season we would like to thank all our team members for a successful year so far and recognize a few for going above and beyond in their duties. These standout managers have proven to be positive role models to their colleagues and key members of our Fridays team.

Danny Medel, Kitchen Manager, TGI Fridays Virginia Beach, VA

Our February Manager of the Month, Danny has awesome results! He’s very committed and very hardworking. In February, he put on/hosted the VA M.I. meeting that blew his Director of Operations Mark away. Mark commented “better and more thorough than ANY I have ever seen including the ones the pros in Dallas host”.

Danny is indeed a model for what we are looking for in our managers and we are so honored to have him as a member of United Restaurant Group Family!

Kim Temme, Manager, TGI Fridays Winston-Salem, NC

Kim earned our April Manager of The Month award when she jumped in to single-handedly manage an Ecosure audit, MI and brand standards audit, while her GM was hospitalized.

“Kim took the reins and passed the Ecosure audit. Then she attacked the MI which normally she and I split BOH/FOH respectively. She took it upon herself to make sure the entire team was focused on being the best they could for it. Lastly, she took the initiative for pushing us on the Brand Standards Audit, which we passed.” – Matthew Finley, General Manager

Lissa Paterson, Manager, TGI Fridays Murrells Inlet, SC

Manager of the Month for July, she has proven herself a true asset to our company and her coworkers.

“After losing two managers at pivotal weekends, Lissa opened her availability and stepped up into a 5 day a week associate manager role, forgoing the “summer tip money” that one could make on the floor. She has been a positive force through adversity and has taken on added responsibilities to take some pressure off others.  She was the only manager on duty while scoring an 85 on our brand standards review. Lissa has also learned to write accurate orders and has reinstated the successful adopt-a-booth program without being prompted.  She has been an overall asset to our team and our ability to navigate this summer season.” – Dave Porto, General Manager

Sean Steffen, Kitchen Manager, TGI Friday, Williamsburg, VA

The August Manager of the Month went to Sean Steffen for being consistently at the top of his game in all aspects of his job.

“Sean has been the backbone of both our BOH performance and overall performance as a team.  He’s been one of the top performers in almost every measurable category in our market, and the company.  He has consistently put up an AVT that is not only below our company goal of 1%, but often below 0.5%. Additionally, he has been the market leader in lunch throughput times, that has sparked a competitive push that’s driving our group throughput down as a whole, plus driving our ops comps down to a near best in class number.  He gives 100% of his energy to making the restaurant a better place to be as a manager, guest, and employee. He allows me to feel confident that my store is being managed with integrity, care, intensity, and with a purpose in my absence. I could not ask for more out of a kitchen manager.” – Dathen Compton, General Manager

Melissa Scott, Kitchen Manager, TGI Fridays Asheville, NC

Congratulations to Melissa on being selected as United Restaurant Group’s November 2017 manager of the month.

“Melissa has always done an amazing job for us, but this week she really went above and beyond. On a very busy weekend, she not only ran the kitchen and crew flawlessly but also catered an event for the Southeastern Corvette Club at the new Hampton Inn of Biltmore Village. This added close to an extra $1000 in sales. The most exciting part to this is the Hotel was very impressed with the presentation and efficiency of the event. This could be the beginning of a great source of extra revenue for the store seeing they do not have an in-house caterer. Besides the event this month she was ahead of the sales with labor, food ordering, rib prep (never ran out) and low-ticket times and comps.”– Jake Kirchner, General Manager

Brandi Nash, General Manager, TGI Fridays Newport News

Congratulations to Brandi for being selected as United Restaurant Groups manager of the month for December 2017.

” As a team Leader, Brandi has blown me away with her skill set and ability to inspire all departments. Her passion for the Guest Experience is evident in her energy and enthusiasm when coming in for her shifts. She leads by example, constantly circling, coaching, praising, and recognizing excellent behaviors and jobs well done, as well as standing as the Steel Pole for our standards. Brandie is the type of leader that has that empathetic ability to make you want to do your very best at your job because every guest is her guest and every plate is her plate! Recently, she was the MOD when we scored above 90 on our Brand Standards and Eco Sure audit and her very first response was to congratulate the team on an excellent job and give out rewards and recognition to the Super Stars. Brandie is a sales guru and our restaurant is showing growth in profit despite hard economic times for our local area. As well as leading us to Gold Zone on our Restaurant Score Card! She orchestrated the Stuff the Bus event for Tidewater TGI Fridays to Give Back to the community and to present Fridays to a broader expanse of prospective guests! She was personally involved both of our days to man the TGI Fridays booth, the first to show up and the last to leave!
She is the backbone of our restaurant and our team. I’m proud of her, to see the bartender that defied gravity and has become a powerhouse leader! Please consider recognizing her excellence as Manager of the Month!” – Jenn Finch

Thank you to all our dedicated employees and valued guests that help make TGI Fridays and United Restaurant Group an everyday success.

Sincerely,
Louis Quartochi
Vice President, United Restaurant Group/TGI Fridays